Operations Coordinator – Formative Content

This is Formative Content. Over the last few years we’ve experienced substantial growth and have seen our award-winning content marketing agency go from strength to strength.

And we’re showing no signs of stopping.

Our global client base has come to expect excellence from us, as we continue to build and drive the success of some of the world’s biggest brands. We’re always on the lookout for new team members who are going to inspire their colleagues, develop their own personal skills and delight our clients.

At Formative, we believe strongly in the value of creating a diverse and inclusive workforce. If you require any reasonable adjustment in our process please don’t hesitate to advise. We encourage and support equal employment opportunities for all applicants for employment without regard to sex, race, colour, religion, national origin, age, disability, marital status or sexual orientation. Employment decisions are evaluated on the basis of an individual’s skills, knowledge, abilities, job performance, and other qualifications.

The Operations Coordinator will be responsible for supporting the Operations Team and Head of Operations with daily tasks and responsibilities. This includes managing Formative’s capacity and resourcing, as well as leading and driving workflow and process improvements across the organisation. A key element of this role is managing and supporting client and project kick-off and implementation, leading on stakeholder management and identifying appropriate workflows to ensure that we deliver effective outcomes to our clients. Working across the business on various projects, the Operations Coordinator will need to liaise with team members at all levels across the business in order to manage resources and coordinate the running of projects.


  • Organised
  • Good communication skills
  • Honed interpersonal skills
  • A self-starter who works well autonomously
  • Good problem-solving skills
  • Ability to manage their own time
  • Ability to manage multiple work streams
  • Ability to prioritise their workload
  • Ability to identify where bottlenecks are and ask questions/manage this scenario when things are unclear
  • Basic knowledge and experience of Google Docs and Microsoft Office, with the ability to use Excel formulas and manipulate spreadsheets
  • Ability to manage multiple stakeholders, identify issues, solutions and drive their implementation.
  • Worked within Operations for a minimum of two years (experience in capacity management is a bonus, but not essential)

Main responsibilities

  • Supports in the management of business capacity and resourcing, liaising with the Operations Executive, Head of Operations and with team members across the business.
  • Manages and supports client and project kick-off and implementation, leading on identifying appropriate workflows, managing expectations and driving effective outcomes to employees and clients.
  • Champion of internal processes and workflows, working with the Operations Team to develop, adapt and implement changes to our workflow.
  • Communicates with and manages multiple stakeholders from across the business, both in managing our resources, setting up and running projects, but also in leading change across multiple business departments.
  • Assists the Operations Team with other responsibilities and tasks, including but not limited to freelance resourcing, finance and invoicing, reporting for the Head of Operations and budget and hours monitoring.
  • Attending departmental and interdepartmental meetings.

Our ways of working at Formative Content have shifted enormously due to the coronavirus pandemic. We are now operating a hybrid working model, which is predominantly remote working, with the option to come into our Beaconsfield office. We’re therefore happy for our new team member to be located anywhere within the UK, on the understanding that there will be times that visits to the office will be required – perhaps once or twice a month (government guidance permitting).

We have been fortunate to shift most of our culture, personal development and leadership principles to a hybrid work environment. We believe that working at Formative Content is more than just a job. We work hard to build and maintain a fun, close-knit, high-performing and engaging culture. Every team member has an Individual Learning & Development plan which serves as a roadmap for their development activities throughout the year. Due to our growth story, we have the unique ability to offer opportunities and a career trajectory that few agencies can match. At the end of the day, we want our team members to not only love their work but the company as well. If this sounds like the right fit for you, we look forward to hearing from you.

In return for your talent, we will provide one of the best working environments you’ve experienced. This will include mindful leadership, support through flexible working, ongoing personal development and an unwavering commitment to enable you to thrive in your role. On top of this we offer:

  • 25 days paid holiday
  • An additional day off for your birthday each year
  • Competitive paid parental leave as well as support for new parents and those returning to work
  • Life Insurance
  • Employee Special Interest Groups (Green Team, DEI Working Group, Vertical Specialist)
  • Profit-sharing scheme
  • A fun and dynamic hybrid work environment, with regular team and company wide social events
  • Individual Learning & Development plan tailored to each individual

Recruitment Agencies please note: we do not use external third parties to assist in our recruitment process. We would appreciate absolutely no unsolicited phone or e-mail outreach at this time.

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